Managing Service Quality,volume 20,issue 1  (01-2014)

Period of time： 2014年1期

Publisher： Emerald Group Publishing Ltd

Founded in： 1990

Total resources： 114

ISSN： 0960-4529

Subject： F2 Economic Planning and Management

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Managing Service Quality,volume 20,issue 1

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Consumer trust in service companies: a multiple mediating analysis

By Kantsperger Roland,Kunz Werner H. in (2010)

Managing Service Quality,volume 20,issue 1 , Vol. 20, Iss. 1, 2010-01 , pp. 4-25

Emerald Group Publishing Ltd

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A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry

By Svari Sander,Svensson Göran,Slåtten Terje,Edvardsson Bo in (2010)

Managing Service Quality,volume 20,issue 1 , Vol. 20, Iss. 1, 2010-01 , pp. 26-45

Emerald Group Publishing Ltd

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Service failures in online double deviation scenarios: justice theory approach

By Lee Eun-Jung,Park JungKun in (2010)

Managing Service Quality,volume 20,issue 1 , Vol. 20, Iss. 1, 2010-01 , pp. 46-69

Emerald Group Publishing Ltd

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Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale

By Barber Nelson,Scarcelli Joseph M. in (2010)

Managing Service Quality,volume 20,issue 1 , Vol. 20, Iss. 1, 2010-01 , pp. 70-88

Emerald Group Publishing Ltd

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Total 4 item(s)