Author： Svari Sander Svensson Göran Slåtten Terje Edvardsson Bo
Publisher： Emerald Group Publishing Ltd
ISSN： 0960-4529
Source： Managing Service Quality, Vol.20, Iss.1, 2010-01, pp. : 26-45
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Access to resources
Recommend
Perceived opportunism (PO) in e-return service encounters
Managing Service Quality, Vol. 23, Iss. 2, 2013-03 ,pp. :
By Nikbin Davoud Ismail Ishak Marimuthu Malliga Armesh Hamed
Management Research Review, Vol. 35, Iss. 3-4, 2012-03 ,pp. :
Mapping service quality in the tourism industry
By Atilgan Eda Akinci Serkan Aksoy Safak
Managing Service Quality, Vol. 13, Iss. 5, 2003-09 ,pp. :
By Hartel Charmine E.J. Gough Helen Hartel Gunter F.
International Journal of Work Organisation and Emotion, Vol. 1, Iss. 3, 2006-09 ,pp. :