Period of time: 2014年1期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 114
ISSN: 0960-4529
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Managing Service Quality,volume 9,issue 1
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Total service quality management
Managing Service Quality,volume 9,issue 1 , Vol. 9, Iss. 1, 1999-01 , pp.Effective quality assurance in the personal investment industry: part 2 - a way forward?
Managing Service Quality,volume 9,issue 1 , Vol. 9, Iss. 1, 1999-01 , pp.By Larsen Bøje,Häversjö Tord in (1999)
Managing Service Quality,volume 9,issue 1 , Vol. 9, Iss. 1, 1999-01 , pp.Quality customer service: strategic advantage for the Indian steel industry
By Sinha Gautam,Ghoshal Taposh in (1999)
Managing Service Quality,volume 9,issue 1 , Vol. 9, Iss. 1, 1999-01 , pp.Achieving service excellence: a new Japanese approach versus the European framework
By Azhashemi Masoud A,Ho Samuel K.M. in (1999)
Managing Service Quality,volume 9,issue 1 , Vol. 9, Iss. 1, 1999-01 , pp.Making the difference: quality strategy in the public sector
Managing Service Quality,volume 9,issue 1 , Vol. 9, Iss. 1, 1999-01 , pp.Managerial feedback, organizational values and service quality
Managing Service Quality,volume 9,issue 1 , Vol. 9, Iss. 1, 1999-01 , pp.By Ferguson Ronald James,Paulin Michèle,Pigeassou Charles,Gauduchon Romain in (1999)
Managing Service Quality,volume 9,issue 1 , Vol. 9, Iss. 1, 1999-01 , pp.