![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: Peters V John
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.9, Iss.1, 1999-01, pp. : 6-12
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Total quality management in Sri Lankan service organizations
By Yapa Saman
The TQM Journal, Vol. 24, Iss. 6, 2012-09 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)