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Period of time: 2014年2期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 114
ISSN: 0960-4529
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Managing Service Quality,volume 23,issue 2
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Perceived opportunism (PO) in e-return service encounters
Managing Service Quality,volume 23,issue 2 , Vol. 23, Iss. 2, 2013-03 , pp.![](/images/ico/ico5.png)
Investigating effects of relationship marketing types in life insurers in Taiwan
By Yu Tsu-Wei,Tung Feng-Cheng in (2013)
Managing Service Quality,volume 23,issue 2 , Vol. 23, Iss. 2, 2013-03 , pp.![](/images/ico/ico5.png)
Understanding the cultural antecedents of quality management in tourism
By Muskat Birgit,Muskat Matthias,Blackman Deborah in (2013)
Managing Service Quality,volume 23,issue 2 , Vol. 23, Iss. 2, 2013-03 , pp.![](/images/ico/ico5.png)
The impact of ISO 9001 effectiveness on the performance of service companies
By Psomas Evangelos L.,Pantouvakis Angelos,Kafetzopoulos Dimitrios P. in (2013)
Managing Service Quality,volume 23,issue 2 , Vol. 23, Iss. 2, 2013-03 , pp.