The impact of ISO 9001 effectiveness on the performance of service companies

Author： Psomas Evangelos L.   Pantouvakis Angelos   Kafetzopoulos Dimitrios P.  

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.23, Iss.2, 2013-03, pp. : 149-164

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