Period of time： 2015年3期
Publisher： Emerald Group Publishing Ltd
Founded in： 1990
Total resources： 29
ISSN： 1757-5818
Subject： F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Journal of Service Management,volume 20,issue 3
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Why service recovery fails: Tensions among customer, employee, and process perspectives
By Michel Stefan,Bowen David,Johnston Robert in (2009)
Journal of Service Management,volume 20,issue 3 , Vol. 20, Iss. 3, 2009-06 , pp.
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