Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 29
E-ISSN: 1757-5826
ISSN: 1757-5818
Subject: C93 Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Journal of Service Management
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Are service marketing models really used in modern practice?
By Grönroos Christian in (2015)
Journal of Service Management , Vol. 26, Iss. 3, 2015-06 , pp.By De Pelsmacker Patrick,Purnawirawan Nathalia in (2015)
Journal of Service Management , Vol. 26, Iss. 3, 2015-06 , pp.Seeking competitive advantage with service infusion: a systematic literature review
Journal of Service Management , Vol. 26, Iss. 3, 2015-06 , pp.Service innovation and usage intention: a cross-market analysis
By Hofer Katharina Maria in (2015)
Journal of Service Management , Vol. 26, Iss. 3, 2015-06 , pp.Adding services to product-based portfolios
By Kowalkowski Christian,Alejandro Thomas Brashear in (2015)
Journal of Service Management , Vol. 26, Iss. 3, 2015-06 , pp.To give or not to give professional services to non-paying clients
By Patterson Paul,Brady Michael K.,Cheung Lilliemay,Nguyen Doan in (2015)
Journal of Service Management , Vol. 26, Iss. 3, 2015-06 , pp.Healthcare experience quality: an empirical exploration using content analysis techniques
Journal of Service Management , Vol. 26, Iss. 3, 2015-06 , pp.By KeininghamTimothy LeeIpsos Loyalty, Parsippany, New Jersey, USA, CooilBruceGraduate School of Management, Vanderbilt University, Nashville, Tennessee, USA, MalthouseEdward CDepartment of Integrated Marketing Communication, Northwestern University, Evanston, Illinois, USA, LariviereBartCenter for Service Intelligence, Ghent University, Ghent, Belgium, BuoyeAlexanderSchools of Business, Fordham University, Bronx, New York, USA, AksoyLerzanMarketing Department, Fordham University, New York, De KeyserArneDepartment of Management, Innovation and Entrepreneurship, Ghent University, Ghent, Belgium in (2015)
Journal of Service Management , Vol. 26, Iss. 1, 2015-03 , pp.Adoption of technology-based services: the role of customers’ willingness to co-create
By HeidenreichSvenFaculty of Law and Economics, Saarland University, Saarbrücken, Germany, HandrichMatthiasDepartment of Innovation Management in (2015)
Journal of Service Management , Vol. 26, Iss. 1, 2015-03 , pp.Learning from socially driven service innovation in emerging economies
By ReynosoJavierService Management Research and Education, Tecnológico de Monterrey, EGADE Business School, San Pedro Garza Garcia, Mexico, KandampullyJayDepartment of Human Sciences, The Ohio State University, Columbus, Ohio, USA, FanXiuchengDepartment of Marketing, Fudan University, Shanghai, China, PauloseHannaDepartment of Human Sciences, The Ohio State University, Columbus, Ohio, USA in (2015)
Journal of Service Management , Vol. 26, Iss. 1, 2015-03 , pp.