Journal of Service Management,volume 21,issue 2  (01-2015)

Period of time： 2015年2期

Publisher： Emerald Group Publishing Ltd

Founded in： 1990

Total resources： 29

ISSN： 1757-5818

Subject： F2 Economic Planning and Management

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Journal of Service Management,volume 21,issue 2

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Service development success: a contingent approach by knowledge strategy

By Storey Chris,Hull Frank M. in (2010)

Journal of Service Management,volume 21,issue 2 , Vol. 21, Iss. 2, 2010-01 , pp. 140-161

Emerald Group Publishing Ltd

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Measuring innovation competencies for integrated services in the communications industry

By Ko Hsien-Tang,Lu Hsi-Peng in (2010)

Journal of Service Management,volume 21,issue 2 , Vol. 21, Iss. 2, 2010-01 , pp. 162-190

Emerald Group Publishing Ltd

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Other-customer failure: Effects of perceived employee effort and compensation on complainer and non-complainer service evaluations

By Huang Wen-Hsien in (2010)

Journal of Service Management,volume 21,issue 2 , Vol. 21, Iss. 2, 2010-01 , pp. 191-211

Emerald Group Publishing Ltd

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Service differentiation: A self-image congruency perspective on brand building in the labor market

By Andreassen Tor W.,Lanseng Even J. in (2010)

Journal of Service Management,volume 21,issue 2 , Vol. 21, Iss. 2, 2010-01 , pp. 212-236

Emerald Group Publishing Ltd

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The impact of service orientation in corporate culture on business performance in manufacturing companies

By Gebauer Heiko,Edvardsson Bo,Bjurko Margareta in (2010)

Journal of Service Management,volume 21,issue 2 , Vol. 21, Iss. 2, 2010-01 , pp. 237-259

Emerald Group Publishing Ltd

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Total 5 item(s)