Period of time： 2015年2期
Publisher： Routledge Ltd
Founded in： 1985
Total resources： 11
E-ISSN： 1533-2977|36|2
ISSN： 1533-2969
Subject： F7 Trade Economy
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Services Marketing Quarterly,volume 36,issue 2
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Silent Voices: Nonbehavioral Reactions to Service Failures
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