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By Argouslidis Paraskevas C   McLean Fiona  

The International Journal of Bank Marketing, Vol. 19, Iss. 4, 2001-06 ,pp. : 166-178

Emerald Group Publishing Ltd

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The evaluation stage in the service elimination decision-making process: evidence from the UK financial services sector

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Journal of Services Marketing, Vol. 21, Iss. 2, 2007-05 ,pp. : 122-136

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Service with personality: a note on generalizing personality across services contexts

By Spielmann Nathalie   Babin Barry J.  

Journal of Services Marketing, Vol. 25, Iss. 7, 2011-10 ,pp. : 467-474

Emerald Group Publishing Ltd

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Product services: from a service supporting the product to a service supporting the client

By Mathieu Valérie  

The Journal of Business and Industrial Marketing, Vol. 16, Iss. 1, 2001-02 ,pp. : 39-61

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Inside the black box of services: evidence from India

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Cambridge Journal of Economics, Vol. 37, Iss. 1, 2013-01 ,pp. : 143-170

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