Antecedents of Consumer Repatronage Intentions and Negative Word-of-Mouth Behaviors Following an Organizational Failure: A Test of Investment Model Predictions

Author： Bolkan San   Goodboy Alan K.   Bachman Guy F.  

Publisher： Routledge Ltd

ISSN： 0090-9882

Source： Journal of Applied Communication Research, Vol.40, Iss.1, 2012-02, pp. : 107-125

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