Total quality management: practice and outcomes in the largest US firms

Author: Mohrman Susan Albers   Tenkasi Ramkrishnan V   Lawler Edward E   Ledford Gerald E  

Publisher: Emerald Group Publishing Ltd

ISSN: 0142-5455

Source: Employee Relations, Vol.17, Iss.3, 1995-03, pp. : 26-41

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Abstract