Author: Taylor Chris
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.5, Iss.1, 1995-01, pp. : 11-14
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Performance measurement systems - a case study of customer satisfaction
Facilities, Vol. 17, Iss. 3-4, 1999-03 ,pp. :
By Omar Maktoba Bathgate Ian Nwankwo Sonny
Competitiveness Review: An International Business Journal incorporating Journal of Global Competitiveness, Vol. 21, Iss. 2, 2011-03 ,pp. :