Using a multiple-attribute approach for measuring customer satisfaction with retail banking services in Kuwait

Author: Al-Eisa Abdulkarim S.   Alhemoud Abdulla M.  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-2323

Source: The International Journal of Bank Marketing, Vol.27, Iss.4, 2009-06, pp. : 294-314

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Abstract