Post-service recovery customer satisfaction in Indian retail banking: a qualitative approach

Author： Mandal Pratap Chandra   Bhattacharya Sujoy  

Publisher： Inderscience Publishers

ISSN： 2051-0500

Source： International Journal of Qualitative Research in Services, Vol.1, Iss.2, 2013-09, pp. : 97-112

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Determinants of customer satisfaction in retail banking

By Levesque Terrence   McDougall Gordon H.G.  

The International Journal of Bank Marketing, Vol. 14, Iss. 7, 1996-07 ,pp. : 12-20

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking

By Jamal Ahmad   Naser Kamal  

The International Journal of Bank Marketing, Vol. 20, Iss. 4, 2002-06 ,pp. : 146-160

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Using a multiple-attribute approach for measuring customer satisfaction with retail banking services in Kuwait

By Al-Eisa Abdulkarim S.   Alhemoud Abdulla M.  

The International Journal of Bank Marketing, Vol. 27, Iss. 4, 2009-06 ,pp. : 294-314

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service failures and recovery in retail banking: the customers' perspective

By Lewis Barbara R   Spyrakopoulos Sotiris  

The International Journal of Bank Marketing, Vol. 19, Iss. 1, 2001-02 ,pp. : 37-48

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Retail Banking and Customer Behaviour: A Study of Self Concept, Satisfaction and Technology Usage

By Jamal Ahmad  

The International Review of Retail, Distribution and Consumer Research, Vol. 14, Iss. 3, 2004-07 ,pp. : 357-379

Routledge Ltd

Access to resources Recommend Favorite