Service quality, trust, commitment and service differentiation in business relationships

Author: Chenet Pierre   Dagger Tracey S.   O'Sullivan Don  

Publisher: Emerald Group Publishing Ltd

ISSN: 0887-6045

Source: Journal of Services Marketing, Vol.24, Iss.5, 2010-01, pp. : 336-346

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract