The impact of switching costs on the customer satisfaction-loyalty link: mobile phone service in France

By Lee Jonathan   Lee Janghyuk   Feick Lawrence  

Journal of Services Marketing, Vol. 15, Iss. 1, 2001-02 ,pp. : 35-48

Emerald Group Publishing Ltd

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The moderator effects of perceived risk, objective knowledge and certainty in the satisfaction-loyalty relationship

By Tuu Ho Huy   Olsen Svein Ottar   Linh Pham Thi Thuy  

Journal of Consumer Marketing, Vol. 28, Iss. 5, 2011-08 ,pp. : 363-375

Emerald Group Publishing Ltd

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Does experience matter?: Differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users

By Dagger Tracey S.   O'Brien Timothy K.  

European Journal of Marketing, Vol. 44, Iss. 9-10, 2010-01 ,pp. : 1528-1552

Emerald Group Publishing Ltd

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Customer loyalty and the effect of switching costs as a moderator variable: A case in the Turkish mobile phone market

By Aydin Serkan   Özer Gökhan   Arasil Ömer  

Marketing Intelligence & Planning, Vol. 23, Iss. 1, 2005-01 ,pp. : 89-103

Emerald Group Publishing Ltd

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Examining mediating role of attitudinal loyalty and nonlinear effects in satisfaction-behavioral intentions relationship

By Jaiswal Anand K.   Niraj Rakesh  

Journal of Services Marketing, Vol. 25, Iss. 3, 2011-05 ,pp. : 165-175

Emerald Group Publishing Ltd

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