Service climate, employee commitment and customer satisfaction: Evidence from the hospitality industry in China

Author: He Yuanqiong   Li Wenli   Lai Kin Keung  

Publisher: Emerald Group Publishing Ltd

ISSN: 0959-6119

Source: International Journal of Contemporary Hospitality Management, Vol.23, Iss.5, 2011-07, pp. : 592-607

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Abstract