Applications of Customer Relationship Marketing in the UK Hospitality Industry

By  

International Journal of Customer Relationship Marketing and Management (IJCRMM), Vol. 1, Iss. 4, 2010-10 ,pp. : 1-21

IGI Global_journal

Access to resources Recommend Favorite

Service climate, employee commitment and customer satisfaction: Evidence from the hospitality industry in China

By He Yuanqiong   Li Wenli   Lai Kin Keung  

International Journal of Contemporary Hospitality Management, Vol. 23, Iss. 5, 2011-07 ,pp. : 592-607

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Triggers and inhibitors of illegitimate customer complaining behavior: Anecdotes from frontline employees in the hospitality industry

By Huang Zhuowei (Joy)   Zhao Chen   Miao Li   Fu Xiaoxiao  

International Journal of Contemporary Hospitality Management, Vol. 26, Iss. 4, 2014-05 ,pp. : 544-571

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry

By Bharwani Sonia   Jauhari Vinnie  

International Journal of Contemporary Hospitality Management, Vol. 25, Iss. 6, 2013-08 ,pp. : 823-843

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Establishing Tolerance Levels for Customer Complaints

By Rodriguez Leslie   Magari Robert  

Quality Assurance: Good Practice, Regulation, and Law, Vol. 11, Iss. 2-4, 2005-04 ,pp. : 63-73

Taylor & Francis Ltd

Access to resources Recommend Favorite