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By Kannan Vanumamalai   Bose S.K.   Kannan N.G.  

Benchmarking: An International Journal, Vol. 19, Iss. 6, 2012-10 ,pp. : 709-729

Emerald Group Publishing Ltd

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Measuring Service Quality using SERVQUAL and AHP: an application to a Chinese IT company and comparison

By Zhu Ji Cheng   Ramanathan Ramakrishnan   Ramanathan Usha  

International Journal of Services and Operations Management, Vol. 8, Iss. 4, 2011-04 ,pp. : 418-432

Inderscience Publishers

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Benchmarking service quality in UK electricity distribution networks

By Chau Vinh Sum  

Benchmarking: An International Journal, Vol. 16, Iss. 1, 2009-02 ,pp. : 47-69

Emerald Group Publishing Ltd

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Using fuzzy AHP for evaluating the dimensions of data quality

By Khosroanjom Davod   Ahmadzade Masoud   Niknafs Ali   Mavi Reza Kiani  

International Journal of Business Information Systems, Vol. 8, Iss. 3, 2011-09 ,pp. : 269-285

Inderscience Publishers

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Evaluation of comparative performance of telecom service providers in India using TOPSIS and AHP

By Kumar Sanjay  

International Journal of Business Excellence, Vol. 6, Iss. 2, 2013-03 ,pp. : 192-213

Inderscience Publishers

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