Improving the service quality of ocean container carriers: an Indian case study

Author： Kannan Vanumamalai   Bose S.K.   Kannan N.G.  

Publisher： Emerald Group Publishing Ltd

ISSN： 1463-5771

Source： Benchmarking: An International Journal, Vol.19, Iss.6, 2012-10, pp. : 709-729

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