Author： McCormack Kevin Willems Jurgen Bergh Joachim van den Deschoolmeester Dirk Willaert Peter Štemberger Mojca Indihar Škrinjar Rok Trkman Peter Ladeira Marcelo Bronzo Oliveira Marcos Paulo Valadares de Vuksic Vesna Bosilj Vlahovic Nikola
Publisher： Emerald Group Publishing Ltd
ISSN： 1463-7154
Source： Business Process Management Journal, Vol.15, Iss.5, 2009-09, pp. : 792-815
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