Recent advances in e-service in the public sector: state-of-the-art and future trends

Author： Hassan H.S.   Shehab E.   Peppard J.  

Publisher： Emerald Group Publishing Ltd

ISSN： 1463-7154

Source： Business Process Management Journal, Vol.17, Iss.3, 2011-06, pp. : 526-545

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

E-service quality and the public sector

By Buckley Joan  

Managing Service Quality, Vol. 13, Iss. 6, 2003-12 ,pp. : 453-462

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Towards quality e-service in the public sector:: The evolution of web sites in the local public service sector

By Ancarani Alessandro  

Managing Service Quality, Vol. 15, Iss. 1, 2005-02 ,pp. : 6-23

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

E-governance for improved public sector service delivery in India, Ethiopia and Fiji

By Singh Gurmeet   Pathak R.D.   Naz Rafia   Belwal Rakesh  

International Journal of Public Sector Management, Vol. 23, Iss. 3, 2010-04 ,pp. : 254-275

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

E-business processes and e-Business Process Modelling: a state-of-the-art overview

By Melao Nuno  

International Journal of Services Technology and Management, Vol. 11, Iss. 3, 2009-03 ,pp. : 293-322

Inderscience Publishers

Access to resources Recommend Favorite

Public performance measurement: An assessment of the state-of-the-art and models for citizen participation

By Holzer Marc   Kloby Kathryn  

International Journal of Productivity and Performance Management, Vol. 54, Iss. 7, 2005-10 ,pp. : 517-532

Emerald Group Publishing Ltd

Access to resources Recommend Favorite