Improving ITIL compliance using change management practices: a finance sector case study

Author： Yamakawa Peter   Noriega Claudio Obregón   Linares Alfredo Novoa   Ramírez Willy Vega  

Publisher： Emerald Group Publishing Ltd

ISSN： 1463-7154

Source： Business Process Management Journal, Vol.18, Iss.6, 2012-11, pp. : 1020-1035

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