

Author: Cavalieri Sergio Gaiardelli Paolo Ierace Stefano
Publisher: Emerald Group Publishing Ltd
ISSN: 1741-0401
Source: International Journal of Productivity and Performance Management, Vol.56, Iss.5-6, 2007-06, pp. : 436-455
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content


After-sales service - necessary evil or strategic opportunity?
Managing Service Quality, Vol. 7, Iss. 3, 1997-03 ,pp. :








By Rigopoulou Irini D. Chaniotakis Ioannis E. Lymperopoulos Constantine Siomkos George I.
Managing Service Quality, Vol. 18, Iss. 5, 2008-09 ,pp. :