The impact of product category on customer dissatisfaction in cyberspace

Author： Cho Yooncheong   Im Il   Fjermestad Jerry   Hiltz Starr Roxanne  

Publisher： Emerald Group Publishing Ltd

ISSN： 1463-7154

Source： Business Process Management Journal, Vol.9, Iss.5, 2003-05, pp. : 635-651

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

The impact of travel product transaction types on customer relational benefits

By Tsaur Sheng-Hshiung   Yen Chang-Hua  

International Journal of Services Technology and Management, Vol. 15, Iss. 1-2, 2011-02 ,pp. : 53-68

Inderscience Publishers

Access to resources Recommend Favorite

Managing customer dissatisfaction through effective complaints management systems

By Zairi Mohamed  

The TQM Magazine, Vol. 12, Iss. 5, 2000-05 ,pp. : 331-337

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Causes of customer dissatisfaction - studies of public transport by the critical-incident method

By Edvardsson Bo  

Managing Service Quality, Vol. 8, Iss. 3, 1998-03 ,pp. : 189-197

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The impact of quality practices on customer satisfaction and business results: product versus service organizations

By Nilsson  

Journal of Quality Management, Vol. 6, Iss. 1, 2001-12 ,pp. : 5-27

Elsevier

Access to resources Recommend Favorite

Continuous learning using dissatisfaction feedback in new product development contexts

By Fundin Anders   Elg Mattias  

International Journal of Quality & Reliability Management, Vol. 27, Iss. 8, 2010-09 ,pp. : 860-877

Emerald Group Publishing Ltd

Access to resources Recommend Favorite