Period of time: 2016年5期
Publisher: Emerald Group Publishing Ltd
Founded in: 1995
Total resources: 108
ISSN: 1463-7154
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Business Process Management Journal,volume 9,issue 5
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Customer relationship management: strategic lessons and future directions
Business Process Management Journal,volume 9,issue 5 , Vol. 9, Iss. 5, 2003-05 , pp.By Fjermestad Jerry,Jr Nicholas C Romano in (2003)
Business Process Management Journal,volume 9,issue 5 , Vol. 9, Iss. 5, 2003-05 , pp.Strategic issues in customer relationship management (CRM) implementation
Business Process Management Journal,volume 9,issue 5 , Vol. 9, Iss. 5, 2003-05 , pp.CRM packaged software: a study of organisational experiences
Business Process Management Journal,volume 9,issue 5 , Vol. 9, Iss. 5, 2003-05 , pp.CRM and customer-centric knowledge management: an empirical research
By Stefanou Constantinos J,Sarmaniotis Christos,Stafyla Amalia in (2003)
Business Process Management Journal,volume 9,issue 5 , Vol. 9, Iss. 5, 2003-05 , pp.The impact of product category on customer dissatisfaction in cyberspace
By Cho Yooncheong,Im Il,Fjermestad Jerry,Hiltz Starr Roxanne in (2003)
Business Process Management Journal,volume 9,issue 5 , Vol. 9, Iss. 5, 2003-05 , pp.A framework of dynamic CRM: linking marketing with information strategy
By Park Chung-Hoon,Kim Young-Gul in (2003)
Business Process Management Journal,volume 9,issue 5 , Vol. 9, Iss. 5, 2003-05 , pp.Understanding customer relationship management (CRM): People, process and technology
By Chen Injazz J,Popovich Karen in (2003)
Business Process Management Journal,volume 9,issue 5 , Vol. 9, Iss. 5, 2003-05 , pp.