Author： Chen Injazz J Popovich Karen
Publisher： Emerald Group Publishing Ltd
ISSN： 1463-7154
Source： Business Process Management Journal, Vol.9, Iss.5, 2003-05, pp. : 672-688
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Customer Relationship Management (CRM) in financial services
By Peppard J.
European Management Journal, Vol. 18, Iss. 3, 2000-06 ,pp. :
Access to resources
Recommend
