Author: Zairi Mohamed
Publisher: Emerald Group Publishing Ltd
ISSN: 0954-478X
Source: The TQM Magazine, Vol.12, Iss.6, 2000-06, pp. : 389-394
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
By Maguire S. Koh S.C.L. Huang C.
International Journal of Services and Operations Management, Vol. 2, Iss. 1, 2006-02 ,pp. :
Customer satisfaction: the historical perspective
By Reis Dayr Pena Leticia Lopes Paulo A.
Management Decision, Vol. 41, Iss. 2, 2003-03 ,pp. :
Best practice customer service
By Oakland John S. Ore David Beardm
Total Quality Management, Vol. 6, Iss. 2, 1995-05 ,pp. :