Implementation of TQM/CQI in the health-care industry: A comprehensive model

By Brashier Leon W   Sower Victor E   Motwani Jaideep   Savoie Michael  

Benchmarking: An International Journal, Vol. 3, Iss. 2, 1996-02 ,pp. : 31-50

Emerald Group Publishing Ltd

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Teamwork Brings TQM to Health Care

By Anderson Henry C  

Managing Service Quality, Vol. 4, Iss. 1, 1994-01 ,pp. : 35-38

Emerald Group Publishing Ltd

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TQM and Health Care: An Evolution in the Way That Work Is Done

By Dershin Harvey  

The TQM Magazine, Vol. 6, Iss. 2, 1994-04 ,pp. : 30-31

Emerald Group Publishing Ltd

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A model for evaluating TQM effectiveness in health-care systems

By Mohanty R.P.   Santhi K   Haripriya C  

Work Study, Vol. 45, Iss. 2, 1996-04 ,pp. : 14-17

Emerald Group Publishing Ltd

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The Impact of a TQM Intervention on Workplace Attitudes in a Health-care Organization

By Sommer Steven M   Merritt Deryl E  

Journal of Organizational Change Management, Vol. 7, Iss. 2, 1994-02 ,pp. : 53-62

Emerald Group Publishing Ltd

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