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Author: Galloway Les Ho Sam
Publisher: Emerald Group Publishing Ltd
ISSN: 0968-4875
Source: Training for Quality, Vol.4, Iss.1, 1996-01, pp. : 20-26
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Abstract
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E-service quality: a model of virtual service quality dimensions
Managing Service Quality, Vol. 13, Iss. 3, 2003-03 ,pp. :