Effect of service climate on service quality: an integrative model

ISSN： 1460-6720

Source： International Journal of Services Technology and Management, Vol.8, Iss.2-3, 2007-03, pp. : 174-187

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Planning for service quality: an integrative approach

By Stuart F Ian Tax Stephen S

International Journal of Service Industry Management, Vol. 7, Iss. 4, 1996-04 ,pp. : 58-77

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A model of service quality for training

By Galloway Les Ho Sam

Training for Quality, Vol. 4, Iss. 1, 1996-01 ,pp. : 20-26

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Revisit service classification to construct a customer-oriented integrative service model

By Liu Chun-Hsien Wang Chu-Ching Lee Yueh-Hua

International Journal of Service Industry Management, Vol. 19, Iss. 5, 2008-10 ,pp. : 639-661

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A holistic model for total quality service

By Sureshchandar G.S. Rajendran Chandrasekharan Anantharaman R.N.

International Journal of Service Industry Management, Vol. 12, Iss. 4, 2001-08 ,pp. : 378-412

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Links between service climate, employee commitment and employees' service quality capability

By Little Marie Mikic Dean Alison M.

Managing Service Quality, Vol. 16, Iss. 5, 2006-09 ,pp. : 460-476

Emerald Group Publishing Ltd

Access to resources Recommend Favorite