Online brand community response to negative brand events: the role of group eWOM

Author: Chang Aihwa   Hsieh Sara H.   Tseng Timmy H.  

Publisher: Emerald Group Publishing Ltd

ISSN: 1066-2243

Source: Internet Research: Electronic Networking Applications and Policy, Vol.23, Iss.4, 2013-08, pp. : 486-506

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Abstract