Author： Nunes Paul F. Bellin Joshua Lee Ivy Schunck Olivier
Publisher： Emerald Group Publishing Ltd
ISSN： 1087-8572
Source： Strategy and Leadership, Vol.41, Iss.5, 2013-08, pp. : 48-53
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Access to resources
Recommend
The TQM Magazine, Vol. 9, Iss. 1, 1997-01 ,pp. :
By Leavy Brian
Strategy and Leadership, Vol. 32, Iss. 3, 2004-03 ,pp. :
Customer care versus customer count
By Clutterbuck David Goldsmith Walter
Managing Service Quality, Vol. 8, Iss. 5, 1998-05 ,pp. :