Service quality gap and touristsâ-™ satisfaction at rural destination: an empirical examination

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International Journal of Leisure and Tourism Marketing, Vol. 2, Iss. 4, 2011-11 ,pp. : 337-352

Inderscience Publishers

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Service quality and customer satisfaction: qualitative research implications for luxury hotels

By Berchoux Celine   Marek Michael W.   Chen Brendan  

International Journal of Culture, Tourism and Hospitality Research, Vol. 9, Iss. 2, 2015-06 ,pp. : 168-182

Emerald Group Publishing Ltd

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How Service Quality Affects Customer Loyalty in the Travel Agency: The Effects of Customer Satisfaction, Service Recovery, and Perceived Value

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Asia Pacific Journal of Tourism Research, Vol. 18, Iss. 7, 2013-10 ,pp. : 803-822

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Service quality and its effect on customer satisfaction and customer behavioral intentions: hotel and ryokan guests in Japan

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Asia Pacific Journal of Tourism Research, Vol. 9, Iss. 2, 2004-06 ,pp. : 189-202

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The Impact of Brand Relationship and Attributions on Passenger Response to Service Failure

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Asia Pacific Journal of Tourism Research, Vol. 19, Iss. 12, 2014-12 ,pp. : 1441-1462

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