Service quality and customer satisfaction: qualitative research implications for luxury hotels

Author： Berchoux Celine Marek Michael W. Chen Brendan

E-ISSN： 1750-6190|9|2|168-182

ISSN： 1750-6182

Source： International Journal of Culture, Tourism and Hospitality Research, Vol.9, Iss.2, 2015-06, pp. : 168-182

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