How Service Quality Affects Customer Loyalty in the Travel Agency: The Effects of Customer Satisfaction, Service Recovery, and Perceived Value

By Kuo Nien-Te   Chang Kuo-Chien   Cheng Yi-Sung   Lai Chia-Hui  

Asia Pacific Journal of Tourism Research, Vol. 18, Iss. 7, 2013-10 ,pp. : 803-822

Routledge Ltd

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Service quality and customer satisfaction: qualitative research implications for luxury hotels

By Berchoux Celine   Marek Michael W.   Chen Brendan  

International Journal of Culture, Tourism and Hospitality Research, Vol. 9, Iss. 2, 2015-06 ,pp. : 168-182

Emerald Group Publishing Ltd

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Interrelationships between Physical Environment Quality, Personal Interaction Quality, Satisfaction and Behavioural Intentions in Relation to Customer Loyalty: The Case of Kinmen's Bed and Breakfast Industry

By Chen Chien Min  

Asia Pacific Journal of Tourism Research, Vol. 18, Iss. 3, 2013-04 ,pp. : 262-287

Routledge Ltd

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The Effect of Service Climate on Perceived Service Value and Behavioral Intentions: The Mediating Role of Service Quality

By Mokhtaran Mahrokh   Fakharyan Meysam   Jalilvand Mohammad Reza   Mohebi Majid  

Asia Pacific Journal of Tourism Research, Vol. 20, Iss. 4, 2015-04 ,pp. : 472-486

Routledge Ltd

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Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis

By Li Huiying   Ye Qiang   Law Rob  

Asia Pacific Journal of Tourism Research, Vol. 18, Iss. 7, 2013-10 ,pp. : 784-802

Routledge Ltd

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