POLQUAL - measuring service quality in police traffic services

Author： Sarrico Cláudia S.   Ferreira Luís Miguel D.F.   Silva Luís Filipe Cardoso  

Publisher： Emerald Group Publishing Ltd

ISSN： 1756-669X

Source： International Journal of Quality and Service Sciences, Vol.5, Iss.3, 2013-08, pp. : 275-289

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