Troublesome travellers - the service system as a trigger of customer misbehaviour

Author： Fellesson Markus   Salomonson Nicklas   Åberg Annika  

Publisher： Emerald Group Publishing Ltd

ISSN： 1756-669X

Source： International Journal of Quality and Service Sciences, Vol.5, Iss.3, 2013-08, pp. : 256-274

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

A customer-oriented service-enhancement system for the public sector

By Chen Chi-Kuang   Yu Chang-Hsi   Yang Shiow-Jiuan   Chang Hsiu-Chen  

Managing Service Quality, Vol. 14, Iss. 5, 2004-05 ,pp. : 414-425

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Quality of customer service in supply chain system: a diagnostic study

By Sinha R.K.   Babu A Subash  

International Journal of Quality & Reliability Management, Vol. 15, Iss. 89, 1998-12 ,pp. : 844-859

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Measuring performance of a service system - from organizations to customer-perceived performance

By Laihonen Harri   Jääskeläinen Aki   Pekkola Sanna  

Measuring Business Excellence, Vol. 18, Iss. 3, 2014-08 ,pp. : 73-86

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Rationalizing the customer service process

By Kim Hee-Woong   Kim Young-Gul  

Business Process Management Journal, Vol. 7, Iss. 2, 2001-05 ,pp. : 139-156

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Empowered customer service

By Cook Sarah   Macaulay Steve  

Empowerment in Organisations, Vol. 5, Iss. 1, 1997-01 ,pp. : 54-60

Emerald Group Publishing Ltd

Access to resources Recommend Favorite