In search of job quality in call centers

Author： Gorjup María Tatiana   Valverde Mireia   Ryan Gerard  

Publisher： Emerald Group Publishing Ltd

ISSN： 0048-3486

Source： Personnel Review, Vol.38, Iss.3, 2009-04, pp. : 253-269

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers

By Choi Sujeong   Cheong KiJu (KJ)   Feinberg Richard A.  

Managing Service Quality, Vol. 22, Iss. 5, 2012-08 ,pp. : 492-516

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The sacrificial HR strategy in call centers

By Wallace Catriona M   Eagleson Geoff   Waldersee Robert  

International Journal of Service Industry Management, Vol. 11, Iss. 2, 2000-02 ,pp. : 174-184

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A simulation approach to restructuring call centers

By Lam Kokin   Lau R.S.M.  

Business Process Management Journal, Vol. 10, Iss. 4, 2004-08 ,pp. : 481-494

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The impact of overqualification on job search

By Wald Steven  

International Journal of Manpower, Vol. 26, Iss. 2, 2005-02 ,pp. : 140-156

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer satisfaction and call centers: an Australian study

By Bennington Lynne   Cummane James   Conn Paul  

International Journal of Service Industry Management, Vol. 11, Iss. 2, 2000-02 ,pp. : 162-173

Emerald Group Publishing Ltd

Access to resources Recommend Favorite