Author: Piercy Niall Rich Nick
Publisher: Emerald Group Publishing Ltd
ISSN: 0144-3577
Source: International Journal of Operations & Production Management, Vol.29, Iss.1, 2009-01, pp. : 54-76
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Call centre management: is service quality a priority?
Managing Service Quality, Vol. 11, Iss. 3, 2001-05 ,pp. :