Assessing service management effectiveness in a health resort: implications of technical and functional quality

By Ferguson Ronald James   Paulin Michèle   Pigeassou Charles   Gauduchon Romain  

Managing Service Quality, Vol. 9, Iss. 1, 1999-01 ,pp. : 58-65

Emerald Group Publishing Ltd

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Measuring customer perceived online service quality: Scale development and managerial implications

By Yang Zhilin   Jun Minjoon   Peterson Robin T  

International Journal of Operations & Production Management, Vol. 24, Iss. 11, 2004-11 ,pp. : 1149-1174

Emerald Group Publishing Ltd

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Tourists' perceptions towards and satisfaction with service quality in the cross-cultural service encounter: implications for hospitality and tourism management

By Weiermair Klaus  

Managing Service Quality, Vol. 10, Iss. 6, 2000-06 ,pp. : 397-409

Emerald Group Publishing Ltd

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Total service quality management

By Peters V John  

Managing Service Quality, Vol. 9, Iss. 1, 1999-01 ,pp. : 6-12

Emerald Group Publishing Ltd

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Development of a relevant quality system for gymnastics clubs: an application of the principles of total quality and service management in traditionally organised sport

By Hoecke Jo Van   Knop Paul De  

International Journal of Sport Management and Marketing, Vol. 1, Iss. 4, 2006-08 ,pp. : 359-377

Inderscience Publishers

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