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Inderscience Publishers

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Process optimisation using Taguchi methods of experimental design

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Application of Taguchi technique for the optimisation of micro-end milling process parameters

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Performance optimisation of automobile service centre using Taguchi approach

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International Journal of Services and Operations Management, Vol. 12, Iss. 2, 2012-05 ,pp. : 221-243

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Quality evaluation in on-line service environments: an application of the importance-performance measurement technique

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