Service quality and business ethics

By Babbar Sunil  

International Journal of Services and Operations Management, Vol. 1, Iss. 3, 2005-03 ,pp. : 203-219

Inderscience Publishers

Access to resources Recommend Favorite

Assessing the quality of service provided by market research agencies

By Donnelly Mike   Hull Selma Van'T   Will Valerie  

Total Quality Management, Vol. 11, Iss. 4-6, 2000-07 ,pp. : 490-500

Routledge Ltd

Access to resources Recommend Favorite

Controlling outsourced service delivery: managing service quality in business service triads

By van Iwaarden Jos   van der Valk Wendy  

Total Quality Management & Business Excellence, Vol. 24, Iss. 9-10, 2013-10 ,pp. : 1046-1061

Routledge Ltd

Access to resources Recommend Favorite

Assessing poor quality service: perceptions of customer service representatives

By Helms Marilyn M.   Mayo Donna T.  

Managing Service Quality, Vol. 18, Iss. 6, 2008-11 ,pp. : 610-622

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Global service quality of business-to-consumer electronic-commerce

By Shareef Mahmud Akhter   Kumar Vinod   Dwivedi Yogesh K.   Kumar Uma  

International Journal of Indian Culture and Business Management, Vol. 8, Iss. 1, 2014-11 ,pp. : 1-34

Inderscience Publishers

Access to resources Recommend Favorite