Author： Casadesús Martí Viadiu Frederic Mariron Saizarbitoria Iñ´aki Heras
Publisher： Emerald Group Publishing Ltd
ISSN： 0265-671X
Source： International Journal of Quality & Reliability Management, Vol.19, Iss.8-9, 2002-10, pp. : 998-1013
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
ISO 9000, service quality and ergonomics
Managing Service Quality, Vol. 9, Iss. 2, 1999-04 ,pp. :
Access to resources
Recommend
By Dick Gavin Gallimore Kevin Brown Jane C
International Journal of Service Industry Management, Vol. 12, Iss. 2, 2001-05 ,pp. :
Using ISO 9000 to improve customer service
By Hall Ian W
Training for Quality, Vol. 5, Iss. 3, 1997-03 ,pp. :