Does ISO 9000 accreditation make a profound difference to the way service quality is perceived and measured?

Author： Dick Gavin Gallimore Kevin Brown Jane C.

ISSN： 0960-4529

Source： Managing Service Quality, Vol.12, Iss.1, 2002-02, pp. : 30-42

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Quality service of ISO 9000 consultants

By Casadesús Martí Viadiu Frederic Mariron Saizarbitoria Iñ´aki Heras

International Journal of Quality & Reliability Management, Vol. 19, Iss. 8-9, 2002-10 ,pp. : 998-1013

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

ISO 9000, service quality and ergonomics

By Karapetrovic Stanislav

Managing Service Quality, Vol. 9, Iss. 2, 1999-04 ,pp. : 81-89

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Educational accreditation through ISO 9000

By Peters John

Quality Assurance in Education, Vol. 7, Iss. 2, 1999-06 ,pp. : 85-89

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Does ISO 9000 certification affect consumer perceptions of the service provider?

By Caro Laura Martínez García Jose Antonio Martínez

Managing Service Quality, Vol. 19, Iss. 2, 2009-03 ,pp. : 140-161

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Does ISO 9000 certification affect the dimensions of quality used for competitive advantage?

By Withers B. Ebrahimpour M.

European Management Journal, Vol. 18, Iss. 4, 2000-08 ,pp. : 431-443

Elsevier

Access to resources Recommend Favorite