Applying SERVQUAL to Web sites: an exploratory study

Author： van Iwaarden Jos   van der Wiele Ton   Ball Leslie   Millen Robert  

Publisher： Emerald Group Publishing Ltd

ISSN： 0265-671X

Source： International Journal of Quality & Reliability Management, Vol.20, Iss.8, 2003-08, pp. : 919-935

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Perception towards professional and personal social networking sites: an exploratory study

By Mishra Sita  

International Journal of Business Excellence, Vol. 6, Iss. 4, 2013-06 ,pp. : 393-408

Inderscience Publishers

Access to resources Recommend Favorite

MPs online: an evaluative study of MPs' use of web sites

By Goodchild Lauren   Oppenheim Charles   Cleeve Marigold  

Aslib Proceedings: new information perspectives, Vol. 59, Iss. 6, 2007-11 ,pp. : 565-587

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Developing and testing methods to determine the use of web sites: case study newspapers

By Nicholas David   Huntington Paul   Williams Peter   Lievesley Nat   Dobrowolski Tom   Withey Richard  

Aslib Proceedings: new information perspectives, Vol. 51, Iss. 5, 1999-05 ,pp. : 144-154

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Comparison of SERVQUAL and SERVPERF metrics: an empirical study

By Rodrigues Lewlyn L.R.   Barkur Gopalakrishna   Varambally K.V.M.   Motlagh Farahnaz Golrooy  

The TQM Journal, Vol. 23, Iss. 6, 2011-10 ,pp. : 629-643

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Mapping the network structure of science parks: An exploratory study of cross-sectoral interactions reflected on the web

By Minguillo David   Thelwall Mike  

Aslib Proceedings: new information perspectives, Vol. 64, Iss. 4, 2012-06 ,pp. : 332-357

Emerald Group Publishing Ltd

Access to resources Recommend Favorite