Developing and testing methods to determine the use of web sites: case study newspapers

By Nicholas David   Huntington Paul   Williams Peter   Lievesley Nat   Dobrowolski Tom   Withey Richard  

Aslib Proceedings: new information perspectives, Vol. 51, Iss. 5, 1999-05 ,pp. : 144-154

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Escaping from the straitjacket: UK MPs and their e-newsletters

By Jackson Nigel  

Aslib Proceedings: new information perspectives, Vol. 56, Iss. 6, 2004-06 ,pp. : 335-343

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Applying SERVQUAL to Web sites: an exploratory study

By van Iwaarden Jos   van der Wiele Ton   Ball Leslie   Millen Robert  

International Journal of Quality & Reliability Management, Vol. 20, Iss. 8, 2003-08 ,pp. : 919-935

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Online service attributes available on apparel retail web sites: an E-S-QUAL approach

By Kim Minjeong   Kim Jung-Hwan   Lennon Sharron J.  

Managing Service Quality, Vol. 16, Iss. 1, 2006-01 ,pp. : 51-77

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Do Large European, US and Japanese Firms Use Their Web Sites To Communicate Their Mission?

By Bartkus B.   Glassman M.   McAfee B.  

European Management Journal, Vol. 20, Iss. 4, 2002-08 ,pp. : 423-429

Elsevier

Access to resources Recommend Favorite