Interactive service quality in service encounters: empirical illustration and models

Author: Svensson Göran  

Publisher: Emerald Group Publishing Ltd

ISSN: 0960-4529

Source: Managing Service Quality, Vol.14, Iss.4, 2004-04, pp. : 278-287

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract